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Booking Terms & Conditions

These Booking Terms and Conditions outline the processes, rules, and regulations for bookings made by Sappho Travel on behalf of its clients.

Payment Procedure & Policy

To secure your bookings, we kindly request the following information upon receipt of your invoice, payment details, and a direct link to these Booking Terms and Conditions:

  1. Signed Credit Card Authorisation form: We have sent this form to you via email. Please print it out, fill in your information including your signature, and return it to us. You can send it back to us via fax, regular mail, or as a scanned attachment file via email. For security reasons, we cannot accept credit card information over the phone.

  2. Copy of your bank transfer receipt: If you have made a transfer for the deposit or full payment of your invoice, please provide us with a copy of the receipt.

Please note: If you prefer to pay using the online payment method of our bank, you do not need to send us the Credit Card Authorisation form. We will provide you with the necessary details for online payments via email along with the invoice.

All reservations are subject to the receipt of the above requested information.

Upon confirmation of all reservations, a 30% deposit will be charged to your credit card. The remaining balance will be charged 30 days (1 month) prior to the commencement of all pre-booked services. The due date for your balance can be found on your invoice. If the reservations are completed 30 days or less prior to the commencement of the pre-booked services, the full invoiced amount will be charged upon confirmation.

Please note that domestic flight and ferry ticket charges are separate and must be paid in full. Tickets for these services cannot be issued without full pre-payment, and payments made for flights and ferry tickets are non-refundable.

We will issue tickets and other related travel documents under the client's name and send them to your preferred address via registered post. There is an extra charge of €15 for this service. The address can be your home address or hotel in Athens. If time does not permit us to send tickets via regular registered post and we need to use courier services, an additional charge of €25 will apply.

Payments to Sappho Travel

  1. All invoices are presented in Euro currency, and payment is accepted only based on the exchange rate on the date of payment.

  2. We accept Visa, Mastercard, and American Express credit cards only.

  3. Payments made via credit card are subject to a 2% surcharge on the total invoice amount.

  4. If you wish to use multiple credit cards for payment or if each member of your party wishes to pay separately, please send us photocopies of all cards in advance or provide individual authorisations and credit card copies.

  5. You can also make a direct Bank Transfer of your deposit and balance to our business account in Greece. Please note that this payment method is not accepted for reservations completed 30 days or less prior to arrival. Any bank surcharges associated with the Bank Transfer are the responsibility of the client, including those imposed by Greek banks. The exact amount on your invoice is the amount that needs to be credited to our business account.

Cancellation Procedure and Policy

The 30% deposit payment and payments made for flights and ferry tickets are non-refundable.

Our cancellation policy is as follows:

  1. Accommodation cancellations received up to 22 days prior to the client's arrival date will be charged at the 30% deposit rate, plus a 15% administration fee over the remaining balance.

  2. Accommodation cancellations received between 21 days and up to 15 days prior to the arrival date will be charged at 50% of the total accommodation fees, plus a 15% administration fee over the remaining balance.

  3. Accommodation cancellations received between 14 days and up to 0 days prior to arrival will be charged at 100% of the invoice total.

  4. Clients who do not arrive at the accommodation on the first date of their booking without indicating any delay, cancellation, or changes will be treated as a 'no show.' In such cases, Sappho Travel and/or the owner of the accommodation are authorised to make the accommodation available for re-allocation.

  5. In the case of cancellation due to sickness or injury, Sappho Travel agrees to provide correspondence in writing, confirming our cancellation policy and applicable cancellation fees, as well as documentation of payments made to our agency. Such documents may then be given to relevant insurance companies for reimbursement requests.  

Please note that the above policy applies to all services except airline and ferry tickets. In case of partial cancellation of services, cancellation fees will be applied according to the above cancellation policy.

Administrative Fee

An administrative fee of €15 per file is charged when the total amount of reservations per file (not per person) is below €500. If the reservations exceed this amount, the fee is waived. Please note that charges for registered post or courier services are not counted as part of the services rendered.

Amendment Fee

A fee of €15 per amendment applies to changes made to the client's reservations during the last two weeks prior to the client's arrival or during their stay in Greece. However, this fee is waived if the changes are due to reasons beyond the client's control, such as changes in ferry or plane schedules, poor weather conditions, or strikes.

Complaints

If you have any complaints, please make them in real-time as soon as the problem arises or contact our local collaborator or us. This will enable us to provide the best possible service and resolve any issues promptly. Please note that we will not accept complaints after the client's departure from Greece.

These Booking Terms & Conditions are published on our website and are valid until otherwise stated. Please be aware that these terms and conditions are subject to change without prior notice.